VIP – Our Volunteer & Internship Programs
“Be the change you want to see in the world.” – Gandhi
Espie Hernandez, Volunteer/Internship Coordinator –
The Department of Consumer Affairs (DCA) assists over 400,000 consumers each year. We are able to serve so many consumers because of people like you who recognize the importance of community service. We handle consumer, and real estate complaints, assist small claims litigants, and provide mediation services.
DCA provides volunteers and interns the opportunity to work in a professional and friendly environment where you can:
- Learn about consumer rights and responsibilities
- Help consumers in your community
- Build your resume
- Share your professional skills
We are looking for volunteers and interns who:
- Enjoy working with people
- Have good listening and analytical skills
- Are dependable
“VIP has helped me explore a new career and help
others, too.” - Student Intern Evelyn Barba
If you have these qualities, we can provide you an interesting and satisfying opportunity. Consider one of the three volunteer or internship positions described in this brochure.
Consumer Counselors assist consumers, homeowners and small claims litigants in person and on the telephone with problems concerning:
- Landlord-tenant issues
- Retail sales and false advertising
- Identity Theft
- Home loans and repairs
- Small Claims procedures
Volunteers that like to work with the public enjoy this assignment.
Investigative Assistants work with our investigators to resolve consumer and homeowner complaints. They:
- Interview consumers and businesses
- Review consumer complaints to identify relevant facts and issues
- Prepare cases for referral to other agencies
- Research consumer laws
Volunteers who enjoy this work are assertive, persuasive, tactful, and eager to learn new skills.
Volunteer mediators resolve disputes between businesses, consumers, and neighbors. Mediators attend a basic free mediation training program and provide free mediation services to our consumers.
Volunteers that like challenging work and have good analytical and people skills enjoy this assignment.
“Volunteering brings balance into my life. I am able to continue to
use my professional skills while making a difference in
lives.” - Volunteer Mike Phillips, Retired Chief Executive Officer
for Sears Roebuck Acceptance Corp.
If you are ready to volunteer…
The office is open from 8:00 a.m. until 4:00 p.m., Monday through Friday. Days and hours are flexible. Training will be provided. Volunteers at the Civic Center office are provided with free parking. Our Civic Center office is located next to the Disney Concert Hall and the Music Center in Downtown Los Angeles.
If you would like more information contact:
Espie Hernandez, Volunteer/Internship Coordinator